Microsoft Client Analyst

• Installs, configures, and maintains application equipment and support application infrastructure environment.
• Determine application needs and incorporate them into the design and overall plan for application support.
• Organizes and coordinates the activities associated with installation, deployment, and upgrade of software and hardware relating to application environment.
• Responsible for acting on existing Level 2 (L2) and Level 3 (L3) trouble tickets established in the tracking system.
• Receive complex tickets that Level 1 (L1) help desk support and technical support analyst cannot resolve.
• Identifies, researches, and resolves technical problems proactively establishing root cause and mitigation recommendations to prevent further issues.
• Documents, tracks and monitors the problem to ensure timely resolution.
• Responsible for customer service and end-user training.
• Familiar with a variety of the field’s concept, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of tasks.
• A certain degree of creativity and latitude is required.
• Works under general supervision; typically reports to a team lead or supervisor/manager.

                       
Position Requirements:
 

• Applied knowledge in the following areas with 2+ years of experience:
• Operating systems/APIs - Windows
• System Center Products (SCCM, SCOM, SCSM, SMS, SCO)
• Microsoft Exchange, Lync, Share Point
• Security (e.g. Authentication/Authorization, Encryption, Data Safeguarding)
• Scripting
• Distributed Database (DB2/UDB, SQL server, Oracle)
• Virtualization (VMWare, Hyper V)
• Citrix Solutions & Citrix administration (XenApp 4.5 / 6)
• Networking (E.G. DNS, DHCP, QIP)
• Application release management support
• FTP drop box, file server, and audit request & remediation management
• Support storage and data management environment
• Support patch management processes
• Performance Skills / Competencies:
• Solid planning and organizing skills with attention to detail
• Strong problem solving and analytical skills
• Strong Verbal and written communication skills
• Required to work well within a team and individually self-motivated
• Strong interpersonal and conflict management skills
• Windows 10 experience a plus

 
What V2Soft Offer:
 
V2Soft’s compensation program offers market-competitive base pay with lot of benefits.
 
V2Soft offers a variety of benefits to protect your health and well-being, provide financial security and balance your work/life needs including: 
 

• 401K Retirement Savings Plan with employer match
• Health benefits including Medical, Dental and Vision benefits
• Flexible spending plan
• Long-term and Short-term disability insurance
• Life and AD&D insurance
• Paid Holidays and Vacations

 
V2Soft is an Equal Opportunity Employer (EOE).
 
For further information please contact Sarika Shetty (248-436-8373)