Reporting Specialist

Job ID: 
21846
Location: 
Auburn Hills, MI
Position Type: 
Permanent
Required Skills: 
  • Minimum of 1-2 yr of direct experience with ServiceNow Reporting.
  • Experience with ServiceNow Performance Analytics preferred.   
  • Experience with ServiceNow Performance Analytics preferred.
Expiry Date: 
30 September 2016
Company Name: 
V2soft Inc
Contact Number: 
248-904-1718
Email Address: 
Job Description: 

V2Soft is a CMMI level 3 company with the global locations in Mexico, Italy, India, China and Germany. V2Soft provides cost effective, high performance technology solutions and a suite of services to meet customer’s business needs by providing innovative solutions to insert technology into their business processes. 
 
Job Description
 
Reporting Specialist collect business requirements, design and implement IT Service Management reports and dashboards. Reporting Specialist works closely with regional and global client Areas, client stakeholders and supplier partners overseeing the overall reporting processes and deliverables and continuously driving standardization and fulfilling governance and operational needs.

  • Minimum of 1-2 yr of direct experience with ServiceNow Reporting.
  • Experience with ServiceNow Performance Analytics preferred.   
  • Experience with ServiceNow Performance Analytics preferred.

The Reporting Specialist is responsible mainly for:
 

  • Build, Implement , Schedule new reports accordingly to global rules and policies
  • Manage the list of reports (Report Catalog) and document regional reports
  • Manage requests of new reports accordingly to global rules and policies
  • Know Drive IT process and Data Model
  • Exploit global reporting sets
  • Create Knowledge Articles on reporting
  • Create reporting training material following  CCS guideline
  • Gather regional needs for SLA reporting, verify and normalize them at Global Level
  • Design the official contractual reports (SLA Reports)
  • Actively advising on the most suitable reports of the report catalog
  • Ensure the correct data is gathered to provide reports

 
The Reporting Specialist may also be responsible for supporting the Global Reporting Lead in providing guidance to client teams and supplier partners:.
 

  • Define Global Reporting policies
  • Define the process for requesting design, modifications and running of reports
  • Establish common effective reporting for the same services among the Regions, bringing the ICT community to the use of the standard
  • Escalate to Global Reporting Lead when needed and appropriate
  • Solicit and track feedback on reporting, dashboards and metrics to measure success and improve

 
What V2Soft Offer:
 
V2Soft’s compensation program offers market-competitive base pay with lot of benefits.
 
V2Soft offers a variety of benefits to protect your health and well-being, provide financial security and balance your work/life needs including: 
 

  • 401K Retirement Savings Plan with employer match
  • Health benefits including Medical, Dental and Vision benefits
  • Flexible spending plan
  • Long-term and Short-term disability insurance
  • Life and AD&D insurance
  • Paid Holidays and Vacations

 
V2Soft is an Equal Opportunity Employer (EOE).
 
For further information please contact Anand Srinivasan (248-904-1718)

Website URL: 

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