Sr. Account Manager
- Must demonstrate the ability to create and maintain relationships at all levels of a customer’s organization.
- Possess a good understanding of IT products and trends.
V2Soft is a CMMI level 3 company with the global locations in Mexico, Italy, India, China and Germany. V2Soft provides cost effective, high performance technology solutions and a suite of services to meet customer’s business needs by providing innovative solutions to insert technology into their business processes.
Job Description:
- Must demonstrate the ability to create and maintain relationships at all levels of a customer’s organization.
- Possess a good understanding of IT products and trends.
- Must understand how to work the account and grow the account for new business development within the account and in turn, generating revenue.
- Must understand the SLA and customer process; work with the delivery or recruiting team to make sure customer needs are met.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs in collaboration with the internal Solutions team.
- Excellent follow-up skills are essential for success in this position.
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Good understanding of recruiting and sales processes and demonstrated ability to grow future business is essential.
- This role requires some traveling as needed to further develop relationships with existing and potential customers.
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
Job Responsibilities:
- Responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders and
- Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
- Operate as the lead point of contact for any and all matters specific to your customer.
- Build and maintain strong, long-lasting customer relationships
- Schedule meeting with new & existing client managers within the account to understand potential opportunities in their areas and showcase V2Soft capabilities.
- Take ownership of key customer accounts and establish yourself as a trusted partner to our valued customers
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Must work with the internal technical team to provide a technology solution based upon the customer’s needs
- Ensure retention and growth of customer accounts through excellent customer service and responsiveness
- Communicate clearly the progress of monthly/quarterly initiatives to internal stakeholders
- Forecast and track key account metrics
- Responsible for the maintaining the SLAs for the accounts assigned.
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Assist with high severity requests or issue escalations as needed
- Work very closely with the recruiting team in getting coverage and quality submissions to the clients for their open staffing needs and make sure that the company standards are met.
- Have periodic call with the recruiting team in prioritizing the open orders and giving feedbacks on the submittals.
- Coordinate the client interviews, and provide insight and guidance to candidates selected for interviews by the customer.
- Work closely with the HR and accounting team in ensuring timely onboarding for the identified hires and also in other tasks like ,purchase order approval, renewal , current employee retention etc.
What V2Soft Offer:
V2Soft’s compensation program offers market-competitive base pay with lot of benefits.
V2Soft offers a variety of benefits to protect your health and well-being, provide financial security and balance your work/life needs including:
- Health benefits including Medical, Dental and Vision benefits
- Flexible spending plan
- Long-term and Short-term disability insurance
- Life and AD&D insurance
- Paid Holidays and Vacations
V2Soft is an Equal Opportunity Employer (EOE).
Please email your resumes along with contact info and Job ID# to jobs@v2soft.com
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