Level 10, 99 York St, Individuals should consider the appropriateness of any advice in light of their own objectives, financial situations or needs and should obtain a copy of and consider any relevant PDS or offer document before making any decision. Sydney NSW 2000, Find a Product Disclosure Statement (PDS). Call 132 135 Things you should know BT Super forms part of Retirement Wrap ABN 39 827 542 991 ('Fund') and is issued by BT Funds Management Limited ABN 63 002 916 458, AFSL 233724 ('BTFM'), the trustee of the Fund. Youll also be given the opportunity to end your contract without paying any exit fees if it cant be improved. by third parties. BT Super for Life offers two ways to invest your super depending on how hands-on you want to be. BT Portfolio Services Ltd ABN 73 095 055 208 AFSL 233715 (BTPS) operates BT Invest and operates Panorama Investments and administers BT Super Invest and Panorama Super. Apart from any interest investors may have in Westpac term deposits, Westpac securities or the BT Invest CMA acquired through the BT Panorama products, an investment in a Super Product or a BT Panorama product or BT Margin Lending Margin Loan is not an investment in, deposit with or any other liability of Westpac, any Division of Westpac or any other company in the Westpac Group. 14h28, on You have been temporarily locked out. If you normally pay via PayPoint and cant get to one in time, you can pay your bill in another way, including: If you dont pay your bill, youll be charged 7.50 and you run the risk of your service being disconnected or restricted. Level 11, Tower Two International Towers Sydney I need to contact BT about a guaranteed speed issue but I can only find an option of a phone number or an online live chatI have autism and greatly struggle with talking on the telephone and find email a lot less distressing and easier to followIs there a customer service email address?? Which super fund beat AustralianSuper as the best performer last year? The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board. To get the best experience from our website, we recommend that you enable JavaScript. Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Tracking your BT Business order online Getting Started with Email Lite (powered by Office 365) Live chat: Monday-Friday 08:00-17:00 Call us: 0800 800 152 Monday-Friday 08:00-18:00 i Finder Wallet operates the Finder Apps digital asset trading and wallet services. Want to write to us? (charged by the manager), 0.18% p.a. The following administration fees apply to your account: $540 p.a. Your portfolio value and performance are likely to be different and will depend on the investment options you have selected and the time period over which you are invested in those options. + 0.15%* p.a. Ideas and tips to help you to prepare for your best financial future. : full name, contact details and residential address, Your current superannuation details, if you'd like to roll over your super into your BT Super for Life fund, Your investment and insurance choices ready. There are several different ways you can contact BT regarding a query, problem, or complaint. BT Help | Get support with BT products and services | BT Help Help and support Having problems watching or accessing Sport? BT Portfolio Services Ltd ABN 73 095 055 208 (BTPS) administers Panorama Super. Chant West has not taken into account the objectives, financial situation or needs of any specific person who may access or use the Information provided, including target markets of financial products, where applicable. How can I make a complaint. BT platforms provide one place to manage your clients' investments, SMSFs, super and insurance, supporting you and your clients to manage their wealth. Finder Wallet is an arm of the Finder Group specialising in blockchain technology. We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. If you feel we have still not fairly resolved your problem you may be able to refer your complaint to the free, external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). 1 Braham Street BT Super investment options You'll automatically be invested in the BT Super For Life fund when joining, then you're free to switch to any of the alternative options any time after. Please provide your full name, member number and best contact number including state area code with landline numbers. Super address: GPO Box 1901 Melbourne VIC 3001, Retirement For further information about our complaints process, download our Complaints Policy. Set up your utilities, today! 0800 22 33 88 The property helpdesk is managed by a third party and are unable to discuss customer enquiries. London Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. However, note that if you choose to transfer a lump sum, there are tax and Centrelink implications. Anyone in Australia that is 18 years of age or older. The average super balance is $154,350. BT Super Request to transfer whole or partial balance of superannuation benefits to your self managed super fund (SMSF) BT Customer Relations 132 135 customer.relations@btfinancialgroup.com BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Super ABN 39 827 542 991 RSE R100132. BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Lifetime Super - Employer Plan RSE R1001327 ABN 39 827 542 991. Panorama onboarding & navigation instructions, Instructions for reducing pension minimums, Adviser:1300 784 207 Developing a consistent approach to saving and investing will help you stick to your plans in 2023. We compare from a wide set of banks, insurers and product issuers. This is because this product has failed the annual performance assessment (APA) for the second consecutive year. You have had too many unsuccessful attempts to login. These two options are detailed below. there is no online or email to contact BT currently - you need to phone 150 then billing If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. What will my retirement age and lifestyle be? New data shows the best-performing super funds over the last decade, with AustralianSuper being knocked out of the top spot. To claim an early release of super, youll need to satisfy certain conditions. AustralianSuper and Hostplus are two of the biggest super funds, with more than 3 million members combined. You can lodge a complaint using any of the options detailed above. This package comes with a speed guarantee, stronger routers, double BT Mobile data, and up to 3 free WiFi discs to improve your speeds. Get a supercharge today! 233722 (BTSL) and Westpac are together the issuers of the BT Margin Lending Margin Loan. Claiming early release of super Moving home with BT BT calculates your cancellation fees by taking the remaining amount you would pay until the end of your contract and subtracting the costs BT save by you leaving early and 1% if your final payment is paid early. Make sure you have your account number to hand when you get in contact (you can find this on your bill). When you open a BT Super for Life account, you will automatically receive standard insurance cover which includes cover for death as well as for total and permanent disability (TPD). of your total balance. GPO Box 2861 Please try after 20 minutes. to 1.76% p.a. The issuers of the products named on this website can be found in the relevant disclosure document. Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? Should we be unable to resolve your concern at your first point of contact, we will then refer the complaint to our dedicated Customer Solutions team. 20h08. Together, these products are referred to as the BT Panorama products. Please use one of the customer service options listed above. Open an account in minutes If youre ready to get started you can apply online in about 10 minutes. Call:1300 363 992 If you still need help, you can contact BT by texting CHECK followed by your landline number to 61998 where they will run tests and get back to you to help get your connection back up and running. Sydney NSW 2001, 1300 784 207 Hostplus has overtaken AustralianSuper as the top performer over 10 years. BT Super Invest is part of Panorama Super. Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. There is no need to complete a medical check or submit any forms. Alternatively, you can use the troubleshooter by signing into your My BT to run your own tests and report the problem. Also check out the latest hints and tips for Panorama users. A Product Disclosure Statement (PDS) is available for each of the Super Products, BT Panorama products, and BT Margin Lending Margin Loan, and can be obtained by calling 132 135, or visiting the Product Disclosures page. Westpac and its related entities do not stand behind or otherwise guarantee the capital value or investment performance of a Super Product, a BT Panorama product or BT Margin Lending Margin Loan. Bank transfer (account number: 00375853 sort code: 20-00-00) using your account number as the reference. You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. If this hasnt worked, it could be a problem with your device. Past performance is not an indication of future performance. the issue i have is i signed up for the new halo account with the package came a set of digital phones which would allow me to make two calls at a time. To further help you, please see our dedicated Frequently Asked Question pages. Contact us to learn more about how you can get the most from your BT Super. The information provided is general in nature and does not take into account your objectives, financial situation or needs. For members in this lifestage, retirement savings are continuing to grow with many years to retirement. What insurance cover is available with BT Super? Fax: 02 9274 5763, Claims Add the VAT back on and that brings your cancellation fee to 67.32. We also provide general advice on credit products under our own Credit Licence ACL 385509. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Online:afca.org.au. Y. Your BT account number (which you can find on your bill) Your current landline number Your new address If you just have broadband with BT, you should call 0800 800 150, but if you have more services, you can call 0800 783 0235 or use the link below. We value our editorial independence and follow editorial guidelines. https://www.chantwest.com.au/financial-services-guide It is not a specific recommendation to purchase, sell or hold any product(s) and is subject to change at any time without prior notice. Find out how investment markets affected your super returns. In the meantime, our page on accessing your super might be of assistance. Calling From Overseas:+612 9155 4070. E1 8EE, Registered in England and Wales No. All costs are inclusive of GST unless otherwise stated. Full details are available on request. If you decide to apply for a product or service through our website you will be dealing directly with the provider of that product or service and not with us. We also don't recommend specific products, services or providers. Youshould obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in BT Super Invest. We use cookies for security purposes, to improve your experience on our site and tailor content for you. Assuming this is 15 per month, that would take off 60 (154), leaving 56.67. +61 132135 btsocialmediateam@btfinancialgroup.com Financial Service BT Funds Management Limited ABN 63 002 916 458, AFSL No. Please do not click on any links. When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. She has written about finance for 10 years, having previously worked at Westpac and written for several other major banks and super funds. However, we aim to provide information to enable consumers to understand these issues. 17h02. When the power light has turned blue, you can try connecting again. To withdraw money from your super log into your account, go to request a withdrawal and follow the steps. If you have attachments send your complaint by post or use the online form. AustralianSuper is a member of the Australian Financial Complaints Authority (AFCA) which is a free, fair and independent dispute resolution scheme. For more information contact our fleet solutions partner. Invalid passcode. The following form allows you to search all of BT. 4190816, EEE producer registration number : WEE/AH0065TW, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, Investor Relations - for institutional investors and telcoms analysts, Responsible Disclosures - to report an in-scope security vulnerability. Note: BT Super Invest is currently only available for existing Westpac customers. Get help here Choose a product Broadband Email Landline & Digital Voice BT Sport TV Mobile Choose a topic Account and Billing Moving to Digital Voice Security BT Halo If you need to write to us, please check the back of your bill for the right address to use. How to make a complaint about BT Business, Set up Company and Group Contacts for Cloud Voice. 21-04-2020 17h28. You'll also need to supply: When you join, you'll receive a welcome letter and welcome pack with all your account details and any other information or forms you'll need, and you'll be asked to nominate your beneficiaries. As part of our Group and one of Australias leading wealth experts, BT has been helping Australians build and protect their wealth since 1969.