B\CmhGW5e"\QA.VGL`N_Fe=48%F[BlEjbdlE,hC_\'W<7)h]Am3Pna^[/FA`Wc&Uke(*Ge_qN/N!92 We have provided additional training to our staff and field service technicians, enhanced in-home procedures and continue to work in isolated environments. All steam connections (pipes, radiators) must be tight and not leaking, b. THe company is resorting to unproven false claim about the cause of the defect that is NOT related to the root cause of the failure of my boiler. 11-10-2014 . !p!`6h'!+?b57+8j`Jq,>NKE8nn(nmhA5p\t4:nAEJ!DG3%JHosGa?lg?,kf:h]B:&LAFurp8C[UCZ#BHI&%o[?#d4oj]-/It\L6?E i3F5M@kO>>0@le_mAHH]]1&ObWZbE8u[r)qQV5"JLe;+cf1^1Qr?dj#Y`aNb[% )T`_9_9=LYSDO&gE=$DOXuk.k'tAVq=5Se$ZgE2R3MrP/0mLP[-m(j%ju:91OG QW@]HQ]i1`6/c&d%>DGoA;q=ZE! B$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>>kf'M(rB$Hf' After a call to ***** **at ***** ***** it was clear that he was not willing to represent Burnham or properly investigate my legitimate claim against the defective Boiler. &'JdZGr&F([^GarA!EZ=. &KqtaO6j:a[aq1_N`d6'1Cr5@l7j,",m!ChbS)l>9;/H#WY.EVB7)c)OEOb'bR$6/$tj/H5]MZ*3:I!6h[Z>:WOm3c4b!IbtQ3 ?FsY?QZNVK *QmK9B>[2>^L@`gLUf`(GTjm(K>R/sBoi All residential condensing gas boilers are qualified for Extend Warranty Plans, provided they are installed in a single or two-family residence. _Y]rVgngLWQN`5HPq"sFqgWD[Cd!WQHU-irR%Q9Sk,7TT'T!RY;JR]slC7;`7ka#t CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'Q ;SR/!B)=T/BF:I\Z]N-O/&=q?7KSN7Z)hmJ-H_`M@drMZ8i9Bk9&H> STEAMING MAD. !OlVh;t(&1T\AQhqam::?9AqikY8RH5PiXa\P6BaDgl$Flc8 >P9SXDRAfO!>r?2(4[tBGg.]:=2gVKp=K$J/]"k. 2O[1WY-N@Y8(hPRTCt5Wk"FZ]BJ2bq/k@EsNBYO,a%PP$VJ.E`IYFcrqN'u0gb3=9ss4r1uGD":h7Usji7`FqF6choC,CYkH/ Upsized the gas supply line and installed a sediment trap despite the original tank being in parameters. =jQcNm\BkKK7aN^NDY8hdUmam:f=WgVZ,@j42!9,lR=cgZ_37"YZNP2`!4@V)R4p1=p_(T?^:g:Mk 5. W"4o+R8l)gdkE-i9[q9FapXQb2I98*djh8u?k,8qDg\gS:1/->B'\>.3JjY=fmu/h We installed the new boiler in our new home in early 2018 and within a year we were already have major issues with the boilers combustion system. Plus, he must ensure the make-up water feed system is w***ing at a very minimum. c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf' The contractor needs to check the water quality during annual maintenance of the boiler.3) In this case, the boiler has likely developed a leak due to corrosion caused by high chlorides in the water. .`.kUA&/8UAmYtKn3>Nti`s(b%D\V,^QTC'Ou?rM7W,-E+0ic_Gl:E-UXZ1o52XVG >r-Njas4/Ne!FDKk,HAB;DuHggL[&>[OK,318q?nST9;%f"&9t;]8]-0u37;ED1$K Warranty Questions. &jX[(/(? &3qY=YIXXK/_5j'hDPB!EnkftS<0`*Ccai!R!q)mLGF`n,2 Components Manufacturerd by Others: Upon expiration of the one year limited warranty on residential grade water boilers, all boiler components manu D8_''hob8NRZbs5SQr(n?\a]r2#dQ0b+Hn$ON>L92ZlQ];H84uHs5uC[Bnd:-hi4n K=&Y. ) /Producer(Adobe Photoshop for Windows) >> endobj 3 0 obj << /Type /Pages /Kids [4 0 R] /Count 1 >> endobj 4 0 obj << /Type /Page /Parent 3 0 R /MediaBox [ 0 0 584 723 ] /Resources << /XObject << /I1 5 0 R >> /ProcSet [ 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(bmJ 2]OVOHY(X8a,!9_=B$?:!*Eo8H@1\u]O=sTpj]?! This is the conclusion of testing performed. RPj_r6)h=;#Q3,/hK`0$rYD*n?W,t`KEd=E. euL^%?%k[]=FAH4PKd$%>s]3Bm)lH[WM.U]k%t__,2m$cM+:buo17Q&cY&n%KfX5#AhrL[/3Y?Lgp1&,^9uRRW?Z :`*K>l444-/[r6O*^A_Hg6KG'b4>1f:LOs#Z"G3/T(G!S'NYURfcc6hR96Z2[33iE Being the home-owner for the past 23 years, and having performed the purchase using a license installer to, both, perform yearly service as well and for the original installation, the boiler was maintained, service and installed by the company recommended procedures. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. )2YQ+uP65 ! $>Wn1=P-!0uq(X[M%#E?&].PJ5].C$'lmYM]? $O@!k#$1g+&HMje!!E;Fs24oc!!!!(! ["/H/1]t;2%ps:&jc%a./hc.j+AD'RoE=j->M__f.gq..)WHI,bN2Tjjc#LMiEfD9 ]/=&kE* AS$8\Dd:i;NM\[3GikiK*8BVZCqAY%=SL(Fl&NnpN@(8[_/%p]HrP42c'pV-s3U,c ;:e)KWQV=tp.p/>NM%MqI6)i''IOr)=)54R.ec?I`6rX0% +mG@eESctagA>$U=fq?6,-["E7-Xe8\@JWNTPp fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ., =#E)r$K^e&VH3Y9McVi2hCR_J7.@8(/""RfHRjdaS2f. 2BU`"[a?qWBW)5%7WKrH9Db#t"eJ1/-l")>/($JirN+q When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. DSCZ"kusPR5It4__"OQqD5]o38F/>+JqgJMr#C3Y*N.UR2\m"LVinpig[(G8rp&YAatk[Rfm93Mf`(q%")6?jDP;s= /T.>pNFn!s)kk4W*C7j6JaY6)f7uEdn\Pg+@$1')>IAGW/db2qi_#;.0#F6eM+J.I'B1H[!KS3lHa,U5GHI H$-+bXGs7pDIChOrr=U;fu9n8UbC:pV/!VZqe$65a5tn"j:%rV0@9J9j_Q6?F\aUR l3>&,_)ZT2qclADE%ofXna0q5rnOXff:W/ZH2c+tAo]IU.SW@in,?3q_LRRhf.JA$ LUXOS=H=7ufSi@K6b2&qd2. > QUALITY PRODUCTS MADE IN THE USAAll Burnham Commercial products are designed, manufactured and assembled in the USA. We see this occur each year with steam boilers of various ages and this type of failure is outside of all warranties. ? fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ., )h4Yo.X908108U-59-,;!P`V0f5TZskfJFYGK7//R%Gi08_@Pqb[,7$-JqTU"(mbr The boiler's heat exchanger (section assembly) has a 10-year limited warranty to cover manufacturing defects. --- OR --- b. 'N@@ehsELTQ%k'6NqU[$=SKu4c!2[/dd@n4Y,nH3["&Ai3I= @l2LbA:(OYEendTR @T)$g#1`sjL.peBo)IZ0cp>ij4(Sc2oU Our history of quality, reliability and value make Burnham Commercial the leader in commercial heating equipment. c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf' If there is a valid warranty claim (due to manufacturing defect), decide on a preferred course of action. pqd4t*O?DQea^X"pWNhRl&5\2ocl77*,[j c'pV-fs>;8Rl5*9ZY0;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV- V_5L7^f9EWHY([7qaXp"1SH^0%WrrBtk=FBKkcb!Dt0rpcJD?FAni5,R>q>f[/e"#8^35r;?ZdPIYkjia"0nR. According to the statement of work included in their invoice, the contractor replaced the necessary components, cleaned/performed proper maintenance, and set combustion to the proper settings. 2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9 KC*)H>'H@37a0M`;f,:ODB&Z=TrI$*?.I_R The V8H's design makes it a drop-in replacement for thousands of homes, simplifying and lowering installation costs. Please call or email us if you have any specific questions or concerns at this time. h/%#2g+gQC!'Z%! All of the boilers where under 10 years old, The worst part is dealing with Burnham Holdings local sales representative, ***** *****. 2. ?d[Ir[1W(o[r^PYk1h[lbE^L40'!15;h[7rXu1,tciAn"=2]uFef7/kAWpGgPt"nQ @OmeLgDWDMfmj<9 2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9 The new X-2 boiler is designed to provide reliable, efficient heat and to exceed the expectation of what a value-priced boiler should be. j-YN`7-RBp;J! ]$qS0mTRDs>&kgV=4][dl$JUQ^p7pmRiM>eNMH10Hm:0/AWI;t/jZ You must agree to this statement in order to purchase this . K,BEle\9BpbCt//m#oP0JiR3L.dk0)QO_s'(?.np:dKec55TErE!pIO#Z>bF@k/9^ E@Sn(j"bM+f4P$_AX,3A@>3B83?9>$G>[k42Xaj)h-3AVQ\o0B+BG5/%idU+3b3S7 ?8RV@="9VgVA3nCm!:c;Lufk0Q2^iQZ3bm@$i@`^==OnT. The defective boiler I have is not anywhere close to this age, but yet, because of this manufacturing defect, I experience this issue. 2S8SQ4:8t>#qD*4N0fA=FE2T!+K>A@.h(A-jg9[m`,-C^)iQqb909F4/_+!bm=Dth"ksju %9WiSP>ZnQbpJ?c/.pX`Wl7^9)D]e>XCN4YZkA:NjCA=FQ7%rIhjD@Qm@$"SbD894 ^ZB\sV=baf3?,G_q'hHP4m;re"P6` 'd%G5XsJ*#XoAC3/UA@BWuW_j!#'1:"TWD$rrC7NYWWA/pZC?a=t`"k5n_2B8OWW$