8, Ch. Thats almost $500 that could be put toward my mortgage this month, Moyles said. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. StubHub recently stopped offering cash refunds for canceled or postponed events. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. If you want to receive local news alerts, please download our WPXI News App. Log in to your StubHub account and click or tap Profile then Orders to view your event status. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. They will offer you either 120% credit on a future ticket purchase, or give you your money back. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. This station is part of Cox Media Group Television. Avoid touching your eyes, nose and mouth with unwashed hands. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. Unfortunately, as our complaint alleges, StubHub is breaching its . ICE Limitations. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. A StubHub official said Wednesday the company doesn't discuss active litigation. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. Learn more about disclosing health and safety requirements on your listing. Prefer a cash refund instead? could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. All Rights Reserved. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. What is your rescheduled or postponed event policy? See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. What you need to know about coronavirus in Wisconsin, Your California Privacy Rights / Privacy Policy. Tel: 251.432.1600 2023 CBS Broadcasting Inc. All Rights Reserved. Always cover coughs or sneezes with a tissue or sleeve. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. 100 The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Gambling problem? StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Followhim on Twitter at @ProofHearsay. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. Now, StubHub customers cant even get their money back, after a change in company policy amid the coronavirus pandemic. Eli Lilly announced a cap on insulin costs. Some have received refunds, StubHub said, "in jurisdictions where they are required. Avoid close contact with people who are sick. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. Date of experience: 20 January 2023. Amid the coronavirus pandemic, StubHub changed its refund policy. Save my name, email, and website in this browser for the next time I comment. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. Viagogo refused to refund her . When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. Offers may be subject to change without notice. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. A brutal sucker punch in the OVC tournament stopped the game in its tracks. StubHub users agree to StubHubs policy on venue health and safety protocols. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. All rights reserved. Market data provided by ICE Data Services. That may be the best way to protect you, the fan, from StubHub. February 16, 2021 March 13, 2020 by Brett Goldberg. pic.twitter.com/onFRrGVh6S. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. This image from. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. Stay home if you are sick and advise others to do the same. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . I still printed out the notice of dispute. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. Through it all, Marketplace is here for you. Cookie Settings/Do Not Sell My Personal Information. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. 8 Feb 2023. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . Those will be paid out by the end of May. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. It had already been disbursed to the sellers. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. Not surprisingly, this new policy has been heavily criticized. Tel: 205.795.6588 If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Required fields are marked *. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. If you have tickets, the first thing to do is decide what you want. It was no problem canceling New York City hotels. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Lets pick a winner in every mens college basketball conference tournament. McMillan is represented by a Detroit law firm specializing in class actions. Looking to sell? Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. You can also follow WPXI on Facebook and Twitter. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. You don't throw him out of the restaurant," Rossman said. StubHub is based in San Francisco. Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Did you find it helpful? Are there rules to follow when attending an event? The reason I bought tickets on StubHub was the guarantee. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. Select the ticket group you'd like to sell. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." 2023 www.jsonline.com. StubHub is offering the retroactive refunds now because the live events industry is opening back up. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. Suite 204 Drake and Bradley are the favorites in the MVC mens basketball conference tournament. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". Kimmel says its not as hard as you might think. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. If sellers had events canceled, StubHub would. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. No problem. All rights reserved (About Us). Events that were postponed or rescheduled wont be refunded, Fowlks said. Fax: 601.707.7913, 1 Timber Way Its just missing with no explanation. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. Fax: 205.328.7234, 603 Duling Avenue If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. Viagogo, a tickets marketplace, bought StubHub in February 2020. Payouts delayed for events before COVID-19 shutdowns. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. Odds & lines subject to change. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. | CT Call 211 | Centers for Disease Control and Prevention. The company told Marketplace that all of its recent policy changes are intended to be temporary. and click the Request cash refund button on the appropriate credit. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. Prefer a cash refund instead? [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. Sucker punch in OVC tournament leads to 3 ejections. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. At regular volume, we can afford to take that risk. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Our mission to make business better is fueled by readers like you. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. Unfortunately, not all ticket sellers and venues are making it that easy. But another major sticking point in all of this is event postponements, an entirely separate category of cases. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. At regular volume, we can afford to take that risk. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. How do I know if my event was impacted or where can I see the event status? Receive a full refund of your purchase 2. We will process the refund to your original payment method within 5 days. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ The agent will be able to grant you a refund if your scheduled event has been canceled.