Was contacted by customer service, and was basically told that they condone harassment, abuse, hate, discrimination, and refusal of public service to anyone with a medical condition who are unable to wear a mask. Thank you for contact support. This pharmacist at Giant Eagle on S Hamilton Rd in Groveport, Ohio is rude, arrogant and looks like a bumb with this disgusting looking so called beard, if thats what you call it. good bye giant eagle. Click here to get notifications about new complaints of Giant Eagle. Shame on you! You sure have your priorities straight. Either the employees/attendants don't understand because they make big issues of either money up front or "How much gas". I have been going back and forth with customer service about a $10 bonus perk i never got. In our case the order was to be collected on Dec17, ordered Dec 15, and early December 16 website disallowed any changes. The most common ethnicity at Giant Eagle is White (74%). Giant Eagle 38 reviews Claimed $$ Grocery Edit Closed 7:00 AM - 9:00 PM See hours See all 7 photos Write a review Add photo Location & Hours 318-320 Cedar Ave Pittsburgh, PA 15212 North Side Get directions Edit business info Other Grocery Nearby Sponsored The Fresh Market 68 7.2 miles away from Giant Eagle last year using the same card the gas pump charged me for premium gas when i pushed the button for regular. Giant Eagle Berea customer service deserves no stars at all, Customers are rude and management lets them berate shoppers. Hello, Giant Eagle, Inc. 3, Report #1504161 . Giant Eagle, Inc. Diesel Mechanic Review. This review was chosen algorithmically as the most valued customer feedback. Thank you. Opening hours, contacts and reviews for Giant Eagle at Washington Pike, Bridgeville, PA. View nearby places on a map. They have become more of a supermarket police force bordering on the ridiculous. Giant Eagle has a consumer rating of 1.42 stars from 36 reviews indicating that most customers are generally dissatisfied with their purchases. i have to go back to the website to send a reply. I would give no stars but a minimum of one star is needed. I explained exactly as above and as she is my child - its really no ones business. Customer service transfers my calls around and it seems as though nobody can explain my transactions or what could have happened. Giant Eagle has been my primary grocery store for years and as it seems with the addition of (in my opinion not needed) hardware section, there are many products that are no longer available therefore causing me to now search out a new primary location. Everytime I go through it a shift manager has to come over so I can complete my transaction cause your system is so flawed. Giant Eagle Pharmacy caller complaints. cashier tried to fight my husband in from of the people, Extremely poor customer service at #43 township of pine market district, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I immediately returned to Giant Eagle with the card and receipt and requested a replacement/refund. I paid for a SHOWROOM car wash and parts of my car weren't even touched! You have cost me money and inconvenienced me, look at what it is your dispensing before you end up dispensing a drug that might cause injury or death, take the time to see what's being prescribed. Let me tell you my bad experience with the Giant Eagle Pharmacy on 1250 North Hamilton, Gahanna, Ohio. For every $50 you spend on qualifying perchases, you get a straight $1 back, not $1 per gallon. The kitchen manager needs fired. Highly disappointed! Why is Giant Eagle pretending to care about their employees or customers when they refuse to have a sit down on how they threat us. They finally got their prescription and we pulled up to find a shade pulled that said they were closed, drive thru, and they were short staffed. Why stop with ads in the mail? Mandates are NOT law! Giant Eagle service worst ever since Covid 19 started. Not sure- was a huge waste of my time, 8 o'clock coffee priced on sale at $14.99 on shelf. Desired outcome: Hello this email is in regard's to a employee who blatantly dug his fingers into a pack of Nestle pumpkin spice cookies I purchased on 10/01/22. I through away the bananas and food that shouldn't be wiped off. Accordingly to the app, my cards had $100, but when I went to use them the cashier told me that they were of a zero balance. At Giant Eagle, our Refrigeration Technicians are at the heart of keeping every supermarket, GetGo and warehouse running smoothly and coolly by ensuring the HVAC, food and beverage equipment, soda machines, and so many other pieces of equipment are running efficiently. 0 Views . BBB is here to help. Distribution Coordinator (Current Employee) - Freedom, PA - November 10, 2019. Check out charged $16.99. Thank you for your time. A guy with a strange accent was very rude and started to yell at me. Same person who called me answered. No one seemed to care about the mistake made in the store. In hopes to fix this issue for me and other customers for future. The quality control of your produce does not exceed healthy expectations by your customers. Put prices on product instead of bar code or make sure bar code is right. Get the food ad on the mailers. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. It's unbelievably immoral and despicable! Recent Google Reviews. I have 3 children ,2 of which are very sick . They can't because it's simply laziness. Giant Eagle and Toronto-based Flashfood launched the program at 34 locations in 2021. Additionally, I go to pick it up the second time and when asked where the needles are I am told they now need authorized, why not get the authorization together. 8-2-22 The drive thru at Giant Eagle in Washington Pa. 15301 is absolutely in need of rules and regulations. Then, i went in. I have been having reoccurring issues with medication not being in stock at this pharmacy over the last year. Local grocery store in north eastern US. For the price I paid, I am very disappointed in the quality. GAS. Your answers will help us bring you a fresher, friendlier and more convenient experience every time you shop. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Two weeks later (today) the same product cost me $6.39. I went to pick up my prescription today 3.22.22, this prescription is filled by a Doctor every 30 days, Which mea to pick up that day, per your customer service at the pharmacy who stated we now have a right not to fill it for 2 days, are you kidding me no you don't. Anyone can write a Trustpilot review. I submitted a request for my pharmacy records months back and I havent received a call back or my records, no one is even replying or showing life that they exist. HIGHEST PRICES ANY WHERE! GIANT EAGLE, INC. in Alhambra, CA | Company Info & Reviews Company Information Sponsored Links Company Contacts MING LANG JAN Chief Executive Officer 200 S Palm Ave Alhambra, CA 91801 Reviews Write Review There are no reviews yet for this company. and come shop your damn groceries yourself and $#*! I have been a customer for Giant Eagle for a very very long time. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I placed an online order for a cake at your location in cleveland on Chagrin rd. Imagine my disappointment when, at 6:40pm, after making a special trip for the flu vaccine, I was informed that vaccines were only available from 10a-6p. i had over one dollar on the advantage card for fuel perks for gas. Time: 1:28 I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, I went giant eagle to pick up some wine 5:45 pm. I placed an online order on December 23, 2022. Category Food & Beverages. Wasn't willing to help and nor was her co-worker Sandy. everytime i go theirs always issues! nav-opener. If I had of known that it was spayed on a piece of paper (edible or not) I would have NEVER ordered it. How can you say that dispensing an injectable and needles cannot be completed before the customer arrives. It was for curbside pick up. Find out how we combat fake reviews. 2023 Trustpilot, Inc. All rights reserved. I waited the 3 days, went back to the store to pick it up and was told it still did not arrive. " very flexible schedule, good management " (in 135 reviews) " I've worked at Giant Eagle a long time " (in 103 reviews) Cons. It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup & Delivery. It was 5:15. I am left with a $139.99 gift card that I cannot use because it does not have a pin. Called their customer service today. How dare you feed the opioid epidemic.and settling out of court,paying an undisclosed amount of money, all because you know you were GUILTY of abusing your right to fill prescriptions for opioids. Here are 20 things you might not know about Giant Eagle. Phone number +1 724-942-2802. Submit a complaint and get your issue resolved. I noticed I had an item that had to be removed from my bill. Desired outcome: It was never added on. Recently it has been a hassle and very annoying and difficult to swipe your card at the pump and get your free gas and just go.. I would like an email sent to my email address [protected]@gmail.com so that I can explain further on how rudely I was treated, and I did not appreciate it. BBB Business Profiles are subject to change at any time. The attendant in self check out who I could not identify d/t her mask but had short grey greasy hair and baggy clothes. Would never buy them again. Ive talked to several managers ,I have written everybodys name down and I even spoke with giant Eagles corporate office . No courtesy phone call from this pharmacy to even tell me of this change whatsoever. And because of this despicable harassment and discrimination, I will be filing a discrimination/harassment complaint to the Ohio attorney general, Better Business Bureau, and Ohio Civil Rights Commission! She had already rung up half of my groceries before I noticedI went home and wiped down each food item with sanitizing cloths then soap and water. This person was watching everyone in the line as if they were stealing. Giant Eagle reviews & complaints. Disability and food assistance, so every penny counts. I STOPPED SHOPPING HERE During the pandemic because prices are so high! I fought over the phone and through email for 2 weeks, when I asked for a refund. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. January 31, 2023Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106*** ********* *** ********, This letter is in response to the complaint submitted by *** **** *****regarding not receiving, $15.00 in earned coupons from the pharmacy. Help even if you are not a cashier, you work for GetGo! Unfortunately, I am no longer in possession of my receipt, so I cannot provide any additional information. Giant Eagle Pharmacy offers consumers convenient options when it comes to filling and refilling prescriptions and specialty pharmacy needs. Kitchen employees told me to go to cashier to have it removed. So I went to the self-checkout, and there I was harassed by two other employees. I have been a customer of Giant Eagle for about 40 years but the last eight years it has been strained. Then I called. Giant Eagle Supermarket, 2365 E State St, Hermitage, PA 16148, USA. I like that i get discounts on gas when i shop. I have been in the consumer rating business for many years and never seen it as bad as this before. i don't have a complaint as much as need advice. The cake had an image I had selected from your website. I was told i needed to spend $30 in 1 trip. I just came back to Giant pharmacy after being with CVS. I sat yesterday for almost an hour listening to their music and right at this moment I am still on the phone once again listening to music for a half hour and still waiting. I hard getgo higher up boss dont care give 2 unpaid 15minuts brake and 30minuts lunch. As I was making my sandwich today, 9-29-18 the entire center of the You know that the wheelchair is dangerous, and yet you still allow Sally Dodds US. I went to get a replacement today and it was almost $200. Service 17 Value 15 Shipping 7 Returns 9 Quality 13 Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Health & Wellness Medical, Dental and Vision Plans Prescription Drug Coverage I was aggressively harassed and discriminated against on 12/24/20 around 12:40pm at the 2801 E. Waterloo Rd. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. The wedge-tailed eagle (Aquila audax) is the largest bird of prey in the continent of Australia.It is also found in southern New Guinea to the north and is distributed as far south as the state of Tasmania. So here's one problem, why would you give a customer ahead of us their prescription while you said you were closed and then not answer us when we rang the bell? We contacted our card service vendor to request a refund fromColumbia, however the request was denied, citing all sales are final after activation. I took a brand new jacket to their dry cleaners, the stain was small when i brought it in, when I came back for it the stain had spread and made worse. This does make sense because she did pay the $125 to Giant Eagle and with the proof of the receipt, the approval slip and the actual damaged card she should have ay the very least been given a replacement Lyft card if not as a courtesy more as a legality which I am sure can be proven as I am looking into this matter further. I mean every one. Something needs to be done, even when waiting in line at location you hear people complaining about it. Chris Soult from the Commission on Human Relations said that he has sent three subpoenas to Giant Eagle since July 2021 concerning racial profiling of African American customers at store #3064 Baum Boulevard and blocking the Morewood avenue entrance at night when there are too many African American customers in the store at night. I get another sticker for my window. A necessary evil. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Phone number +1 412 914 0830. The average employee at Giant Eagle makes $27,418 per year. I love Giant Eagle Curbside Pickup. Overpriced! Rude staff Just needed coffees after a long travel day and both ended up room temp and we lost a good bit of travel time waiting on crappy specialty lattes for $8, was sad. Giant Eagle has terrible management, inconsistent and terrible favoritism. So I am out $200, no refund and my cards have been mysteriously used. Absurd! I brought this up at the store this morning and I didn't really know how handles this.. Key date Bought these on 7/15/22 at the Lakewood Ohio Store, 44107 (Choc Chunk Buttercrisp MKT District Cookies 12 ct.) Net Wt 10oz.Sell By 8/4/22, Desired outcome: I was charged for this, but when I arrived I asked the curbside delivery driver to take them off my bill. Your Rochester bakery dept ruined my 6year old sons birthday and the disappointment and cries that came from him when I told him he wasnt going to get the cake he picked out. Can the consumer advise which location she is referencing? they had no problem refunding my fuel perks then. She didn't know how to remove it. When we first started curbside we called customers after their orders were shopped to go over substitutions and out of stocks. I mostly shop at giant eagle for gift cards to earn fuel back. (419) 843-7296 182.32 mile. I flipped. - giant eagle chicken salad & giant eagle salsa, I new package if and when they come into the store, Car wash on Rt. My mother purchased a $125 Lyft Gift Card at Giant Eagle Store #45. THERE was a sign on the freezer door easily found stating the sale price..meanwhile my price was adjusted on the chicen tenders and my id checked fir the wine. Please look into this matter because I am not alone on this issue, and this is why many of your customers shop at Giant Eagle. We will forward their concerns to the pharmacy and regional leader. Can you imagine what I think you can do with this lousy idea?! Branch address 1300 Country Club Road, Monongahela, PA, 15063, US. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We cannot discuss details around this or any situation that may be under investigation. This will surely increase the credibility of your complaint. So Giant Eagle, who sold me an unusable card, refuses to help me and punted me back to Columbia who also refuses to help me. That is a 70% increase. Thank-you; Sincerely Rosemary Hiler. DONATE NOW! It has been a reoccurring issue monthly. And i said i understand that many places have a shortage including my own work place but you could have said sorry or anything. I will write and call to everyone I can to let them know how horribly I was treated. Plus sideclean parking lot, great attendants, friendly , great check out attendants mostly female that care! The cardservice vendor recommended that the consumer contact Columbia directly for further assistance.If you have any questions, please feel free to contact me. Poor quality produce for the price I don't know what was up her skirt today but it was totally uncalled for. Now, after months of working, somebody in corporate had this grand idea of letting the customers text the shoppers while their orders are being shopped. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They never want to cut the meat that's available. I won't visit this location till this situation is taken care of and there are several other employees that have noticed his horrible hygiene and well. Desired outcome: I realize that's how it works. Normally bakery products are excellent. I ordered 2-(100 piece cooked chicken)for a post funeral family & friends gathering or repass. DOUG?greatfront of house mgr. It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup. Cross contamination can and does happen. Flu shots are only available from 10a-6p. All the time. I'm not expecting any compensation because I cannot provide the evidence, but I did want you to know about my disappointment. I explained to them my same situation, and they continued to harass me and discriminate. I've waited over an hour in drive thru because people drop off their scripts and sit there and wait, holding up the lines extremely bad. Upon explaining my concern, store associate said they are out of all items. Management was okay in the beginning then it slowly deteriorated, into a $#*! So I have called repeatedly and was told the discount would be added, but it never has been. I talked to the team member Pam today 3/7/22 who did not seem very friendly or helpful and then told me they still cant guarantee this medication will be in stock within 3 days. File a complaint. I noticed while ringing up the price, was 7.49 not the sale price of 5.99the male attendant came over i told him the problem and he ran off no explanationin the meantime several minutes later another male attendant asked if he could help? because most of these people are the same ones that don't wear a mask in public and are just using COVID an excuse to be lazy and be an $#*! Then I either stand and wait for half an hour or have to come back another day. 8% of Giant Eagle employees are Hispanic or Latino. This complaint was posted by a verified customer. So this made me wonder why a team member even recommended I do this to begin with. 261 7008. I will NEVER shop at the Giant Eagle in Cranberry Twp, pa store again and I will make sure that I will spread the word. I shall not go back to them. What happened to integrity and company loyalty. Claim your listing for free to respond to reviews, update your profile and manage your listing. Ray Saunders 614 It doesn't matter what department you shop in, employees are extremely rude, could care less about customers and are rude, obnoxious and can't think ahead to prepare for bakery or deli goods after a holiday. I got an email stating that all sales were final even though it was just a glitch in the system. BBB Business Profiles may not be reproduced for sales or promotional purposes. Our partners at the Trib said the move has I can understand if they are busy but i could have cut my time in half if i would have been directed to the proper line. Gain trust and grow your business with customer reviews. The Pharmacist & Staff are very professional & friendly. It's sad to see that people will accept eating a piece of edible paper. Giant Eagle has extremely terrible customer service. I was almost attacked by the store manager in Vermilion Ohio she came running out from behind the manager counter and screamed put a mask on, which I was putting on as she came running at me, she is very lucky I didn't clock her, will never go to that store again, switching all my prescriptions to have my insurance company mail them to me, they have the worst costumer service I have ever seen. Mandates are NOT law! My husband and I tried to eat it but ended up throwing most of it away. Clearly irritated because I didn't have a loyalty card to self check out, she used hers only to raise her shoulders and arms at me telling me it's my money my loss because I didn't have one then after a few more calls from my register she proceeded to tell me " you know these machines are only for basket items" complaining I had too many items when there is clearly no sign that says other wise or anywhere for that matter. I need someone from Giant Eagle to call me and let me know how to file a claim and where to send this receipt for the replacement. Be the first one to write a review. WHY would you allow such a sick person to work and spread germs to your customers???? In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. I ordered a cake online for my sons 6th birthday on tiesday I got an email saying the bakery accepted my cake and will be in contact with me if they have any questions on Thursday well today is the Saturday of my sons birthday and at 730 in the morning I get a call from the bakery saying it was my fault for something I didnt do they they couldnt make my cake when I am suppose to be picking up said cake at 9am so 1 hour 30 minutes before I am suppose to pick up this cake they called me to tell me they are not making it after they sent me the email saying my order was accepted Thursday now I have to hurry and scramble and try to get another cake Ive been having cakes made at giant eagle since I was a little girl I am 33 years old so over 25 years of my life my family and Ive been getting cakes from giant eagle and this incident here I will never for the rest of the time I am alive spent any money at any giant eagle establishment. Desired outcome: It's already been renovated so I guess bringing back products that are no longer sold. I picked up my groceries and went home thinking nothing of it but later on that day I realized I was billed twice. Delivery & Pickup Options - 16 reviews of Giant Eagle Supermarket "This is my local, neighborhood Giant Eagle. Retail Store Locations; Restaurant Hours; Department Stores; Government Sales and Auctions; . Once again, I returned to the Giant Eagle store (same day as purchase) and they told me to call Giant Eagle customer support claiming they handle gift card returns. How convenient! Outrageous. Unknown, 2 Complaint(s) Goodbye big bird your history. I don't like the fact that you no longer mail sales papers and the fact that you no longer supply plastic bags I believe it's more of cost and profit issue than saving the environment. You have cost me money and inconvenienced me, look at what it is your dispensing before you end up dispensing a drug that might cause injury or death, take the time to see what's being prescribed. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Giant Eagle. At first, it was alright, but it progressively got worse along the way. 1. I would highly recommend shopping here. I explained to them my same situation, and they continued to harass me and discriminate.They tried to tell me that wearing a mask is the law now, they are sorely mistaken. I want to come back. Desired outcome: So i am very confused and frustrated. The use of Perks is different in this program also, as now 50 perks can be used for $1 off your total gas or grocery bill. Every one of the wings had at. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I looked at the label and it said it was prepared at 10:20 a.m.; I bought it at 3:54 p.m. I wondered why she was on the floor at all if she was not going to help and was a getgo employee regardless if cashier or not! In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. Giant Eagle Grocery Store Hours and Location info near Indianapolis. I don't want to have to own a 500.00 phone with a tiny little screen that doesn't show squat. Giant Eagle Grocery - CentralPercentum GetGo. I let her know I have health issues so can't wear one. However, it tried it, and the coffee had no ice in it and was just completely room temp and not good at all. File a complaint. Giant Eagle carries a vast array of groceries and features a full-service pharmacy, bakery, dry cleaners, deli, and cheese shop. Giant Eagle is the business that sold me the defective gift card. DOWNLOAD OPTIONS download 1 file . Even giant eagle employee get all the brake getgo employee do not have people to cover all the brakes from other stores. (being the thing that will keep me out of the store.a cashier was as sick as a dog. Author: Pittsburgh, Pennsylvania.