Click on the account the payee is linked to. @ Due to regulatory requirements, particular repayment overdue reminder advices will be delivered to you in paper. Enter your account number and any other required information and then tap Continue. Check HSBC's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them: All rights reserved, This website is designed for use in Hong Kong. Choose a transfer method. Log on to Personal Internet Banking. Please perform your transactions via ATM, Phonebanking or directly visit our branches. For green cardholders, if you uncheck the account for online access, your eStatement will be sent to your designated password-protected email address. We're here to help you. Select 'Account details and SMS one-time verification code'. You can only choose a 4-6 digits PIN for the new device. You can usually view the browser security option to check the encryption method being used. By signing up for this service you can manage your statements and advice messages through mobile or online banking anytime, anywhere. We suggest you should contact the merchant to clarify before making any payment. If you only have an HSBC MPF and/or ORSO Defined Contribution Scheme account, you can only use the MPF/ORSO related features in Online Banking. To add an individual to your payees list, you must log on to Personal Internet Banking and add the payee. Hold the bottom right green button for 2 seconds to turn on the Device 2. You can submit your payment either by going to the 'Pay & transfer tab > select Pay your bills, or alternatively choose Pay bills from your Quick links; this way the merchant will be able to readily identify who has made the payment. Search for a company alphabetically or by category. Android and Google Play are trademarks of Google LLC. Face ID is a facial recognition feature available on certain Apple devices, allowing you to log on to the mobile app using just your face, instead of your Digital Security Device Passcode. We offer two log on options for HSBC Online Banking to give you greater flexibility and convenience. What happens if my mobile device is lost or stolen? Device for Personal Internet Banking customers (except for those with accessibility needs): If you are not able to do so and require a physical Security Device, please call Customer Services at. This enables you to make payments to selected service providers in Hong Kong. No. For security reasons, we will request you to change this password when you first logon to the system to view your eStatement / eAdvice. Please go to Pay & transfer > Manage payees / payments > View / delete future dated payments page on Online Banking, find "" symbol to the right of your instruction, then delete existing instruction and place a new one. All eStatements and eAdvices are in Portable Document Format (PDF). These amounts are subject to review or change without further notice. If you can't find the payee you're searching for, an Add Payee Manually button will appear. We will send a push notification, email and/or a SMS text message when new files are ready. Now that your payee has been set up and a first payment has been made to that payee using Personal Internet Banking, you can easily make a one-time or future-dated payment through the HSBC mobile app. Be sure to place the check flat on the surface and make sure all four corners of the check are visible inside the white and green box. 1. Keep your email address and mobile phone number up to date through Online Banking to make sure you keep receiving these reminders. * Due to regulatory requirements, for investment related eStatements and particular eAdvices, you can view via HSBC Internet Banking and receive them in your designated email address protected by password. A Security Device is an electronic device to generate a special, one time Security Code. Phone banking: Call the respective hotline and activate your new Security Device instantly phone banking Service PIN verification required. No, HSBC does not store any account details on your mobile device. If the deposit instruction is received after the cut-off time, the funds will be ready for use after clearing at 2 working days after the date of your deposit. You must write mobile check deposit and the date on the front of the check, and save it for 90 days. How far ahead can I schedule a Bill Pay payment? All Rights Reserved. Please visit our branches to perform your transactions. 2. Yes, but it depends on the merchant. All Rights Reserved. . 1Data rate charges from your service provider may apply. General|Logon and Passwords|eStatements and eAdvice|Pay and transfer|eBill Service|e-Cheque Services|Security Device|Transaction Signing|Collection|Investment. 1. Please call us on: HSBC Jade customers (852) 2233 3033 HSBC Premier customers (852) 2233 3322 Other customers (852) 2233 3000. 1. This video shows how to delete a payee quickly and easily in Barclays app. If you are using Google Chrome / Apple Safari / Firefox / Microsoft Edge, you should be able to view the PDF directly in your browser upon selecting it. Your second password should be within 8-30 characters, it may contain letters (A-Z, a-z), and/or numbers (0-9). Make sure to write 'mobile check deposit' and the date on the front of the check, and save it for 90 days. If you are not able to do so and require a physical Security Device, please call Customer Services at. 'HSBC Personal Internet Banking Maintenance / Cancellation Request Form' [PDF], Transfer within HSBC - Hong Kong dollarand renminbi bank account, Transfer within HSBC - credit card account, Transfer within HSBC - foreign currencies, Transfer to other participating local banks or Stored Value Facilities (SVF) operators using FPS Hong Kong dollar and renminbi, Transfer to other local banks - foreign currencies and renminbi (via RTGS). Please note that some merchants may impose a maximum or minimum transaction limit on certain bill payments. Security device is required for increasing transaction limit. HKID no. Next, select 'Activate Mobile Security Key' and follow the instructions to complete the activation. On the Transfers, Wires, and Bill Pay page, select the HSBC checking account from which you would like to pay from. Yes, but after three failed attempts to recognize your fingerprint or face ID, you will need to use your Digital Security Device Passcode instead. 8. Go to 'Pay & Transfer' Log on, select 'Pay & Transfer', then 'Make a payment or transfer'. HSBC is not responsible for these charges. You will then need to select a promise date, at a maximum 7 daysor before your next payment date. All HSBC accounts, however, are viewable within Global View. You will need to pay the amount due yourself either: If you need more information, please call us at+852 2269 2444 during office hoursoremail us atcruu@hsbc.com.hk. If the company is listed as a merchant, we recommend using bill payment. You can perform immediate transfers* between your HSBC checking, savings, credit card and/or line of credit accounts in the mobile app. 'Quick Transfer' is a feature found in the 'Quick Links' on your account dashboard after logging in to Online Banking. How can I disable Touch ID/Face ID or Fingerprint ID? 3. You will not be able to use the new system if you do not have an email address and mobile phone number registered with us. To set up a new payee, select +Add new bill payee. Deposit amount limits may apply. Same as HKD and USD cheque, no limit on cheque amount and daily settlement for paper cheque, but the amount of issued e-Cheque is subject to your daily transfer limit of non-registered accounts viaOnline Banking. You can visit 'Pay & transfer' from the top menu > 'Manage payees / payments' > 'Add a new payee' > 'Add a new payee' tab on top left hand side to add new payee with your Security Device / Mobile Security Key. After setting up the PIN for your Security Device, please follow the steps below for activation: For first time application of Security Device: Please follow the steps below to activate the new Security Device: To complete the activation process, you will need to enter your registered mobile phone number, Serial Number and Security Code from the Security Device, and the one-time activation code which will be sent to your registered mobile phone via SMS. Privacy and Security | Terms & Conditions | HSBC Accessibility, This website is designed for use in the USA. 8. You then submit the transaction to HSBC through the mobile app and we will process the check. via the "e-Cheque Deposit Box Service" on HSBC website. No, Bill Pay is free for all HSBC customers. Deposit products are offered in the U.S. by HSBC Bank USA, N.A. Customers can check which iOS version they have within their Apple device settings. You'll then be given a unique reference number, which you will need to call our hotline to complete the process. Can I use the HSBC Mobile Banking App outside of the US? Data charges from your mobile service provider may apply. A 'memorable answer' is only needed when you want to log on to HSBC Online Banking to access certain services without using your Security Device / Mobile Security Key. If you have received an eReceipt under "Enroller", this means someone has paid the bill and requested a payment eReceipt. You may change the transfer limit or delete this payee via HSBC Online Banking after the instructions is effective. It is used to help us understand the issue you're facing, so that we may be able to offer you further financial help. Touch ID is available on iPhone 5s and newer, and Fingerprint ID is available on devices running Android 8 and later. In the More column, select Delete to cancel the Bill Payment. 10For enhanced security, please enter a 6-digit PIN. To avoid missing eStatements and eAdvice, update your email address via the HSBC HK Mobile Banking app or HSBC Online Banking at anytime. You can selecta promise date of a maximum of 7 days in the future,or before your next payment date. Not eligible for verification via Online Banking. 4. Log on to the mobile app, go to the Profile tab, select Security and tap the Touch/Face ID or Fingerprint ID button. EBPP is a one-stop platform for receiving, paying and managing bills via Online Banking. If you are still using them, please consider setting up a Mobile Security Key, which enables you to log on and authenticate transactions more securely and conveniently. Once you have registered a new payee in your HSBC Online Banking, no further authentication using the Security Device / Mobile Secure Key is required when you make transfers to the account going forward. Make sure you have the correct account number and associated ATM or phone banking PIN as well as the latest identification document number that you provided when you opened your account. Otherwise, please call us to request for a replacement with a PIN-protected Security Device. Effective 1 March 2020 for Personal Internet Banking customers with password setup. Customers who choose to receive any paper statement during a calendar year may be subject to the Paper Statement Service Annual Fee. Follow the on-screen instructions United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. Other DuitNow FAQs Mobile registration You can schedule a same day payment up until 4 pm ET. Cross-border disclosure. However, some transactions can only be processed during certain hours: To use Online Banking from a computer, you'll need an internet connection and a popular browser installed like Microsoft Edge, Firefox, Chrome or Safari. If you need further assistance you can get in touch in 'Repayment support'. Help for payments, transfers, wires and deposits, Start by typing the payee's name in the search box. ; eAdvice retrieval up to 3-mths, except item 7 eAdvice It can be retrieved up to 12 months). There are 2 ways to register a third-party account to "My Payees". You may also reset password, security question and answer on the HSBC HK App. The 'My payees' are registered accounts to which you can make transfers without the need to input their details each time. For your current account, savings account or Gold Account, you can view transactions that have taken place since your last bank statement. Log on to Personal Internet Banking; If the sending and receiving bank accounts are both in your name, and are at U.S. banks, follow these instructions for adding a payee. For 'New Payee' refer to the section 'To New Payees (another account in HSBC or other banks in Hong Kong, or overseas)' for amending the daily transfer limit. Can I change or cancel a bill payment in the mobile app? Click My HSBC at the top lef tof the page and select Future dated bill payments. You can select your language preference any time. On the To page, tap Add new bill payee. For Hong Kong, there is no particular meaning or function associated with this design. Yes. It's the merchant's decision whether or not to issue a payment eReceipt. Click My HSBC at the top lef tof the page and select Future dated bill payments. Underneath 'Account actions' click 'Manage recipients'. You still have the option to print eStatements and eAdvice for your records and can also save the files to your computer. As you are one of the enrollers, you will also receive the payment eReceipt. ), underscore (_), hyphen (-) and apostrophe ('). The Security Code is a special, one-time password used to access full range of Personal Internet Banking service. Set up or delete a Payee; Send a Payment; Set up, amend or delete a Standing Order; . (except for those with accessibility needs): Instead, you can replace your physical Security Device with Mobile Security Key. To delete payees, select 'Pay and transfer' in the main menu, go to 'Manage and track' and click on the 'Manage saved payee list' link. You should report it to us immediately. However, you can change your Digital Security Device passcode by selecting Forgotten your Digital Security Device passcode? on the log on screen of the mobile app. If you have an HSBC account, credit card, MPF or ORSO Defined Contribution Scheme account, you can register online with your ATM or phone banking PIN/SMS One time passcode. If the new log on enhancements to HSBC Online Banking are already available to you, you'll be asked to enter your password in full instead. ), hyphen (-) and question mark (?). HSBC Mobile Banking App is available for iPhone, iPad, AndroidTM devices and must be downloaded from the App StoreSM or Google PlayTM. For more information, please see ourSupported Browsers page. This means that the new PIN that you have entered is not safe and could be guessed, i.e. Click My HSBC at the top left of the page and select My bill payees. If your mobile device is lost or stolen and/or you feel your log on credentials may have been compromised, please contact the Customer Relationship Center immediately. Online Banking is free for all our customers. If you can't find the payee you're searching for, you will need to add the payee manually through Personal Internet Banking. Choose a payee from potential matches or add manually. Each Username must be unique and should be different from the username you use on other websites. It is valid for 1 year from the date of registration. You should only enable Touch ID if you are the only person who has registered fingerprints on your device. Can I set up a new bill payment payee in the mobile app? What if a transfer cannot be processed accordingly as requested? The calendar will present you with the earliest deliver by date available. However, at the time being, we are only able to provide the previous type of security device to these customers. Please visit any HSBC branch to open an account. starting from Step 1 on Verification screen in HSBC online banking) again and ensure you input correct information to generate a valid Security Code. If a problem arises with your deposit, such as a returned check, we'll send a written notice to your primary address by US mail. To cancel payments select 'Pay and transfer' in the main menu, go to . ), hyphen (-), question mark (? Member FDIC. No, For example, 'Both to Sign' joint accounts are not accessible through Online banking. Important: If a payee has a future-dated payment/s scheduled, you must first delete all the scheduled payments prior to deleting the payee. After 90 days you should destroy your check. Select the Delete button to the right of the payee you'd like to delete. The bank will not send a notification when bills arrive. Please check the Security Code displayed on your Security Device and re-enter a valid Security Code to proceed with the verification. To protect your data, you should avoid visiting other websites while you're logged onto Online Banking. You can schedule a same day payment up until 4 pm ET. Then, click on the Continue button. As a result, you can only use this individual Security Device, to access your HSBC Personal Internet Banking services. We will continue to add features and services to the mobile app in the US. Yes, you can choose to manually input the amount you want to pay now or simply select the overdue amount. Make sure to write mobile check deposit and the date on the front of the check, and save it for 90 days. From the merchant list choose their category and company name. Select the account you wish to delete payees from and then select Payments & Transfers from the top menu. No. Once youve set up your new payee, youll receive an email confirmation. Due to security reasons, you can ONLY reset your PIN before logging on HSBC Online Banking by answering the security question(s) correctly. There are alsoDaily Sub-limitsfor certain kinds of payments: For details of these bill payment limits, go to Daily payment and transfer limits page on Online Banking. Although our Personal Internet Banking pages are built to meet all relevant web standards, using some older web browsers may cause minor display errors or prevent you from completing tasks online. For additional information about online security, visit HSBC's Security & Fraud Center. 3. Your step-by-step guide: Log in to the mobile app. If the company is listed as a merchant, we recommend using bill payment. Enter the Amount you want to pay and select a Deliver by Date using the calendar. If you can find your merchant in the pull-down list and supporting bill type, you can enrol. For Online Banking customer, you can request ATM PIN and credit card PIN. If you want to change the payee's details, you have to delete the payee record first and add back again. access to other global-linked countries). All e-Cheques must be issued as non-negotiable and must be sent to the account payee only. If you pay less than the overdue amount, we'll call you to discuss payment of the remaining balance. You cannot deposit travelers checks or international checks. You can change your transfer limit in 'Pay & transfer' from the top menu > 'Settings' > 'Daily payment and transfer limits'. Here's how to add the details to your payee list: Sign in to the Chase Mobile app and tap "Pay and Transfer". Go to Daily payment and transfer limits page on Online Banking to increase or decrease your transaction limit. Select an existing payee or add a new one. Use Personal Internet Banking to delete a pending Bill Payment. 9. 2. Can you delete a payee? Confirm the new PIN by re-entering it. When the screen prompt for a "PIN", enter your 4-6 digits self-defined pre-set PIN number using the keypad. You'll then be requested to input a SMS verification code sent by us for verification. online payments for shares purchased as part of an Initial Public Offering), Other suppliers (e.g. How will I be notified if there are any issues with my bill payments and how do I report an issue? Search for HSBC US in the App StoreSM or Google PlayTM, download and open the app, and follow the on-screen instructions to set up your security information. For Hong Kong Residents, Cheque (including e-Cheque and paper cheque) in RMB are subject to the same restriction. You won't be able to input the amount you promise to pay in the future. 10. HSBC now offers a name checking service called Confirmation of Payee (CoP). If you dont make any payments or transfers for a while your payment limits will reset to zero. Keep your username and password confidential; do not share this information with anyone. You can submit your payment either by going to the 'Pay & transfer tab > select Pay your bills, or alternatively choose Pay bills from your Quick links; this way the merchant will be able to readily identify who has made the payment. Once the device is unlocked, "HSBC" will appear on the screen display and it is ready for use. Naturally, some specialised transactions do incur fees: * There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different charging policies. The payment eReceipt is generated by the merchant. As mentioned, the '1' and '3' with a square on the new Security Device are not designed for HSBCOnline Banking in Hong Kong. Funds deposited may not be immediately available for withdrawal and will be made available based on the Funds Availability section of the Rules for Consumer Deposit Accounts. The calendar will present you with the earliest deliver by date available. Learn more. If you are a Hong Kong resident, you could also issue RMB e-Cheque and present it to the banks in Guangdong Province and Shenzhen subject to acceptance of deposit bank. We no longer issue a physical Security Device for Personal Internet Banking customers (except for those with accessibility needs): Instead, you can replace your physical Security Device with Mobile Security Key. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries. You'll need to have a valid and up-to-date mobile number and email address in our records in order to activate your Mobile Security Key. After the merchant confirms your enrolment request youll be able to view your eBill and make a payment on the same platform. The new Security Device for the visually impaired will be released at later phase. You can save new payee details in a transaction form by ticking the check box "Add to your payee list". Please note, you do not need to register to apply online for an HSBC Personal Loan, TravelSurance, HomeSurance or AccidentSurance cover. Payments scheduled after4:00pm ET will be processed the next business day. You can select up to five to pay multiple bills. Please refer to the section New Security Device - Functionality for details. Yes. Other channels to activate the Security Device: For replacement of Security Device: Please follow the steps below to activate the new Security Device: You will need to enter theserialnumber andsecuritycode from yournewSecurity Device, and thesecuritycode from yourexisting Security Deviceto complete the activation process. 2. Please go to Pay & transfer > Manage payees / payments > View / delete future dated payments page on Online Banking, find "" symbol to the right of your instruction, then delete existing instruction and place a new one. Setting up the mobile app takes just a few minutes. After open it, a message will be displayed to show the e-Cheque has a valid certificate from both the payer and the bank. If you are transferring from your HSBC checking account and your available balance does not have enough money, your Bill Payment(s) will not be completed. Download the Personal Internet Banking cancellation request form (PDF). If you want to set up recurring payments, or pay multiple bills at a time, youll need to use Personal Internet Banking. However, if there are more than 28 transactions to display these transactions will be summed up and shown asNet Back itemsin the transaction history. Place the check on a dark, unreflective background/surface when taking photo. Please disable the popup blocker function from the browser in order to access such functions. Call Customer Services on(852) 2233 3000. You should receive eStatements or eAdvice the day following the statement or advice generation date. You can use the service for selected accounts only by going to 'Banking' from the top menu > 'eStatements & eAdvices' > 'Statement and advice preferences'. Then enter a 4-6 digits9PIN using the keypad and press the yellow button on the bottom left to complete the input. Please click. You'll have the option to register using your debit card PIN, credit card PIN or phone banking pin, or your credit card number, date of birth and mobile number. Camera-in device required to be able to utilize HSBC Mobile Check Deposit. Select the HSBC checking account you would like to pay from. You should also disable the auto-complete feature on your browser. Phone banking: Call the respective hotline and activate your new Security Device instantly Phonebanking PIN verification required. (Items 1-44, 49-79 : Retrieve eStatement up to 7 years (84 months) and eAdvice up to 3 months, except item 11,65 & 74-79 eAdvice It can be retrieved up to 12 months, Items 45-48 : Retrieve eStatement up to 2 years (24 months) ), Investments (Retrieve eStatement up to 2 years (24-months) and eAdvice up to 3 months, except item 8 eAdvice It can be retrieved up to 24 months, Item 19 : Retrieve eAdvice up to 12 months), Cards (We will accumulate eStatements up to 7 years (84 months). You need to use Adobe Acrobat Reader to open the e-Cheque PDF file. You should press and hold the Yellow or Greenbutton for 1 second for the device to generate the Security Code. When the battery of your Security Device is running, low, youll receive a BATT message as a prompt. How can I avoid late fees or reimbursement charges that may be imposed by payee? No. Upon receipt of an e-Cheque, you (as Payee) can upload (deposit) the e-Cheque file through any of the following channels: Please watch the demo for instruction to deposit your e-Cheque. More examples on the information will be shown when you click on 'Details' in step 3 (see below): Details The combinedDaily Payment Limitis HKD5,000,000. Cross-Border Disclosure. The 'Pay & transfer' tab in the top menu directs you to journeys that allow you to transfer money between both your own and third-party accounts, domestically and internationally, in Hong Kong dollars and other supported foreign currencies. 4. Click on 'payments' Click on 'manage payees' Select the payee you would like to delete. If you've input incorrect information, please follow the instruction (i.e. Payments scheduled after 4pm ET will be processed on the next business day. However, you can cancel or change a bill payment when you log on to Personal Internet Banking through your computer or laptop. You won't be able to input the amount you promise to pay in the future. If youre paying a person, input their full name, address and your account number. Click My HSBC at the top left of the page and select Future dated bill payments. If the problem still exists, please refer to the drawer of the e-Cheque. You can settle your overdue account by going to 'Pay & transfer' from the top menu > 'Local transfers / payments' > 'Transfer to your local HSBC accounts' in online banking. Updating your browser to the latest version should resolve these issues. You must have an existing bank, MPF or ORSO Defined Contribution Scheme account with HSBC in Hong Kong. 6. How do I remove biometric logon or change my PIN? Borrowers must meet program qualifications. Your information will not be disclosed to any third party organisations.