Update on June 10, 2021. You can contact 811 to get utility lines marked. Tips in case of an outage What if my power is out? Click the direct message icon, 2. We have all the tools to help with your cable line and make sure it gets taken care of. Remember: This number is just for unburied ground cables. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Contact Comcast and let them know of the down landline problem. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. How to report a down or damaged CenturyLink line. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. How does cable internet get to your house? Provide your account info and say, Line is down., Dont have AT&T service? Thanks! https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Should you experience further issues, please create a new post. I really appreciate you being a member of the Comcast Family! Store Locator Status Center Check for outages and troubleshoot your services. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. How do I talk to a real person at Comcast? An official employee, such as myself or whoever is first available, will respond. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Its important that you dont exit the vehicle unless youre in imminent danger. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Thank you so much Anthony for sending us over those details and the Modmail. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Thank you for reaching out to the Digital Care Team. Report it online using Xfinity Assistant. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Call 800.288.2020 and select Repair. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. We're sorry that didn't solve your issue. Whenever there is an outage, your first step is to report it via email or twitter. Do what's best for your business. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. The tree and the cable are both on the grass verge next to my property. Voting closed 14. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I also appreciate you taking a moment out of your day to reach back out to our team! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Type a message to let us know what your issue is. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. What to expect: Your complaint will be posted online in a public database. Thanks. View the Xfinity outage map and find out when an area will be back online. We have made changes to keep employees safe so response and call times may be longer than usual. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Stay at least 10 feet away from the wire and secure the area to keep others away, too. 1. If the IP address resides on the Comcast network. If you receive overhead electric service, your electric system con- sists of the following: 1. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Call 9-1-1 immediately to report a fallen power line. Get in touch with Comcast Business. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. There appears to be no other way to contact comcast/xfinity. An official employee, such as myself or whoever is first available, will respond. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Comcast does not do tree trimming. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Welcome to the Xfinity community! I'll bring it to the attention of a board admin, I know that doesn't do you any good now. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Discussion. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Immediately Call Emergency Services. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. If youve got a free afternoon, you can run the cable yourself and save some money. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). X | `>`. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I have a downed wire in the middle of the street. The wires at my rental property are on the ground. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Throughout our history, DISH has always put customers first. It is to be expected when weather conditions are severe. Thank you! I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! 7 years ago. For more information, please see our to Call your mayor's office. Welcome to the Xfinity community! Please contact the moderators of this subreddit if you have any questions or concerns. Call BGE at 1-877-778-2222 to report any downed electrical lines. The ground around your car may be energized. I need someone to come out and fix it. It's infuriating. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. A drop-down list appears. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Press question mark to learn the rest of the keyboard shortcuts. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. I have a downed line in my front yard. God forbid this huge company actually provide a phone number where you could talk to someone. A drop-down list appears. 1 6 Thanks! Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Just select Xfinity support and you will be able to speak with the next available specialist. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Two delivery trucks have had close calls recently. Then, call PG&E at 1-800-743-5000. Don't touch a downed power line or other equipment. Hello there! Type your message in the text area near the bottom of the window. They have been hanging very low for over a year. Ask for the Comcast liason. New comments cannot be posted and votes cannot be cast. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. A tree in my back yard has two large branches resting on the phone/TV cables. Verizon Business customers. A: Cable and phone wires dont carry current, so its safe to remove them. Click Continue. Please contact the moderators of this subreddit if you have any questions or concerns. came out and verified that it isn't live. Hello @ryanray.rr81 and thank you! Thanks. Press Enter to send it. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Comcast Xfinity Outage Map. I suspect it's an old wire). If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. . You can email the site owner to let them know you were blocked. Search accounts based on account number, or chat online. Call 800.288.2020 . Heads up: Extreme weather or other factors can bring down lines, including electrical lines. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. I explained this to the rep when I called to cancel. Performance & security by Cloudflare. Then it tells me it can help me better if I sign in. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. #iworkforComcast Downed Power Line. Stay put and call 911. If you are experiencing problems with Comcast Xfinity, please submit a report below. Let us give you a call as soon as an agent is available. Rod Furlan is a crook and Thief and should be held accountable. I would like to report down wires in my back yard for the second time. If you smell natural gas or see downed power lines please do NOT use this page. -ATTU-verseCare. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Cloudflare Ray ID: 7a2ad44e3df86ef8 A drop-down list appears. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Sky News is a British free-to-air television news channel and organisation. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. You will need to contact a tree trimming service yourself. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. This option is available 24 hours a day, 7 days a week. 2 1 RR ryanray.rr81 Visitor 2 Messages Asking on behalf of my place of business. In the top right corner, you'll see a little chat icon near the bell icon. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. We've had a downed wire touching our building for about two months at this point. It may be used in setting the FCC's priorities for regulating companies like Comcast. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Let us know. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. https://corporate.comcast.com/stories/meet-our-digital-care-team. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. We've had a downed wire touching our building for about two months at this point. 3.) There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Type your message in the text area near the bottom of the window 5. When asked if you want to order new service, say "No." We have made changes to keep employees safe so response and call times may be longer than usual. Usually 911 dispatch has unlisted numbers for utilities. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. How do I report down a cable line? Genius. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Stay at least 35ft away from any downed wires during cleanup and other activities. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.