Can a vacation rental host cancel my stay and keep my money? In the event that the AAA is unable to conduct the arbitration for any reason, you and Vivid Seats will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that providers applicable rules. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. Plus, we have insightful letters, insider tips, and more. Will I receive compensation if my event is rained out, postponed, or rescheduled? Hopefully, the pandemic is a once-in-a-lifetime event, and multiple postponements like this will never happen again. He previously suffered a brain aneurysm on February 18, and was ultimately taken off life support. Ticket marketplaces like Vivid Seats do not control these decisions. You and ticket resellers also agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois. So you have to live in California to get your money back. Aisle Seats . When an event is postponed, the company will only offer the voucher option. Things you buy through our links may earnVox Mediaa commission. Check out our directory. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. We're your companion for live events. 100% Buyer Guarantee! IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. This offer is not valid for special events, third party rentals or festivals, Live Nations website reads. All Rights Reserved. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. How Do I Find Out if the Event Is Canceled or Postponed? According to the Pennsylvania AG, RYADD changed its refund policy in the wake of the . YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIVID SEATS NOR ANY OF THE INDEMNIFIED PARTIES ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD VIVID SEATS AND THE INDEMNIFIED PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO TICKET SELLERS, OPERATORS OF VENUES AND EVENT ORGANIZERS/PROMOTERS, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES, SITES AND LOCATIONS RESTS ENTIRELY WITH YOU. Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. Can Anyone Predict Whos Going to Win Best Supporting Actress? Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. If youre interested in changing your travel plans or making a new reservation, dates for June 1 and later are currently available, according to Disney Worlds website. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic, epidemic, or any other health or safety concern, venue security or other personnel relocate you to a location within the venue that is different from the seating location that you had purchased from us, or deny you access to an event for any reason, such relocation or denial of access will not qualify you for a refund or for other compensation. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Were always here to help. Why is it taking so long to get a cruise refund? I tried emailing and calling. Special Delivery includes same day delivery and may include Will Call, onsite pick up at the venue, pick up from another designated location (typically within two (2) miles of the venue, if possible), or messenger service. If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. DoNotPay Can Be Your Little Swiss Army App. From among the persons who have been approved on both lists, and in accordance with the designated order of mutual preference, the AAA shall invite the acceptance of an arbitrator to serve. . This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. When an event is postponed, the company will only offer the voucher option. VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. *Sorry, there was a problem signing you up. Weve got romance, breakups, emotionally loaded dumplings this episode has a little bit of everything! If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. The hosts cancellation policy will apply as usual. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. You will receive notice via email if your event has been canceled. Please note that direct sunlight or heat can damage certain types of tickets. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. In the event that you dispute a charge with the card issuer and it is determined that the charge was valid and not the result of credit card or other payment fraud, Vivid Seats has the right to (i) seek payment, including all associated fees, by whatever lawful means necessary, including using collection agencies and legal proceedings; and (ii) refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and Vivid Seats may prohibit future purchases by all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision. Im unhappy about the way Vivid Seats and other ticket sellers have been handling their pandemic events. They tried looking for another ticket, but since it was very last minute (literally like.minutes before the show) I asked for a refund and they issued it within the next day. All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. If you received a coupon for 120 percent that expires in 12 months, dont worry! Can I get a refund for my Marriott Vacation Club Points? Livid With VividHow To Demand a Vivid Seats Refund. Oh, Loosey! By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. Yes Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. If you have purchased tickets to an event that has been canceled by the event organizer, you will receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. There is no need to contact us right now, the website reads. Badge. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. The Wagner opera returns to the Met for the first time in 17 years. I want a $1,100 refund for my Samsung electric stove. 2023 Vivid Seats LLC. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Vivid Seats Property without the express written permission of Vivid Seats. We are the sole interpreter of this sites intended and acceptable use. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. Learn More. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced, Live Nations website reads. Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. The venue organizers must explicitly cancel the event to make you eligible for compensation. Vivid Seats reserves the right, in its sole discretion, to change these Sales Terms at any time. Presumably company records will be used for verification. You do not have to do anything to receive this credit. Under these circumstances, I think a credit card dispute is absolutely fine. . In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. Users may not use any Vivid Seats Property in connection with any product or service that is not offered by Vivid Seats, in any manner that is likely to cause confusion with Vivid Seats' business, or in any manner that disparages Vivid Seats. Over the last several months, our advocacy team has received several questions about Vivid Seats. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. Disneyland has the same policy if you have a passport to Disneyland and youve paid in full, the expiration date will be extended, according to its website. So, first and foremost, please look for (and look to) this email notice. One of them is about the companys ownership. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. 1-833-321-1231 As always, we encourage customers to follow our Trust & Safety page for more information on protecting ticket purchases. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. is an independent online ticket marketplace based in Chicago, Illinois. Himbergers case is about more than a company that tries to keep your money. If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. i Our wait time is longer than normal. You can begin t Can I cancel an order Ive already placed? The new miniseries attempts to faithfully re-create the reading experience, but as with any adaptation, certain details dont make the cut. If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator. These tickets are marked on the listing as "Zone Seating." If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Vivid Seats will reimburse any filing fees that you paid and were not otherwise reimbursed. Events may be canceled by the team, venue, performer, or promoter. Himbergers problem was preventable. GILFORD, N.H. . Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. Subscribe now. Each listing contains the event name, date, seat location, and price per ticket.