16h45. Parent unit is not on but does work standalone and arrived paired.
26-09-2019 19h48, on
It’s a lot of moneys worth to stop working after 4 months. It’s a lot of moneys worth to stop working after 4 months. Any ideas? https://www.which.co.uk/consumer-rights/l/faulty-goods.
Hi @Roblaff and @Luke_jeyes welcome to the community and thanks for posting. 26-02-2020 on the Baby unit on or off. 0h41, had the same problem, hold down power and menu and it should come back on if it still has some charge, on
At this point you can release the Link button. 26-02-2020
on
I have tried the update from two phones, both android and samsungs.
on Just says "firmware update failed try again". They have said because I didn’t choose the replacement cover at another £100 cost they won’t replace it.
Thank you for posting back, thats good to know and will help anyone else that comes across this thread that was facing the same issue. 10h13. This is email I received. Please can you advise of a real solution or let me know how to get a refund for a product that clearly isn’t fit for purpose, which is especially worrying given the importance of its purpose... on
Apparently there's a fix link they will send out via email.
At this point you can release the Link button.
If this still doesn’t work, please try deleting and reinstalling the App. 04-10-2019 16-09-2020 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Whilst still holding the "Link button", switch the camera on again. I know its only 2 reports but its highly likely its the connection to where the firmware update is hosted is failing(or the servers simply off and hasn't been restarted) but the software doesn't show where the issue fails which is a poor design in this day an age, its very easy to code an error to a failure point. S9 AND S10. I have just spent 45 minutes on hold trying to get through to someone, the shop have said I need to contact BT as they won’t send out a replacement parent unit. on My monitor stopped working in the middle of the night ( hopefully my kids were ok) and it wont start again. on
All, I've called the number and the team have had a lot of calls about this issue. 30-01-2020 After 8 weeks of fighting they finally replaced it after they tested it and yes it was faulty! - edited I'm happy you were able to get the baby monitor back working again, on 20h41. on Switch the camera to OFF, whilst still holding the 'Link button'. Shows blue light when charging and a green light all the time. Then try adding the camera again (+ symbol on the home page of the App) 04-10-2019
19h27. 16h10 on
26-09-2019 10h20, 17-09-2020
Baby monitor 6000 parent unit has stopped working, Re: Baby monitor 6000 parent unit has stopped working, Announcements, Guides & Community Updates, your rights to make a claim and get your money back lie with the retailer. If the problem remains, please reset the camera by switching this off (using the switch on the side), press and hold the Link button, then switch the monitor back on. BT smart baby monitor firmware update failing, Re: BT smart baby monitor firmware update failing. The camera has now reset to factory settings, wait a couple of minutes for it to restart. 16h15
Scroll through the Press to switch the Nightlight menu options. Whatever BT did or didn't I'm glad its working. 16h10.
Then try adding the camera again (+ symbol on the home page of the App), If this still doesn’t work, please email back with the following details so that we can escalate this issue further -. 04-10-2019 04-10-2019 You may get suggestions from other forum members. 04-10-2019 02-10-2020 30-01-2020 please can you advise as to what we should do now. Do you still have the Parent Unit powered on and connected to the camera unit to stream video/audio? 19h59. on
We are sorry to hear that you are experiencing a problem with your BT Smart monitor. If so, please fully power off the Parent Unit and then try the firmware upgrade again. I can only see the green light of the charge on !!! The BT logo should flash up momentarily then the Parent Unit should link back to the Baby Unit. 16-09-2020
Thank you! Announcements, Guides & Community Updates, BT smart baby monitor firmware update failing, BT Smart baby monitor showing time 6 hours ahead, Bt smart baby monitor firmware not updating, Hold down the "Link button" on the back of your camera, Whilst still holding the "Link button", switch the camera, Wait for around 20 seconds until you hear a loud beep, then release the 'Link button'.
The camera has now reset to factory settings, wait a couple of minutes for it to restart. Thanks tho! If this should fail: I'm sorry that hasn't worked.
Remember, it’s down to you – you have the right to pursue a faulty goods claim with the retailer rather than a warranty or guarantee claim with the manufacturer. Scroll through the menu options. Wait for around 20 seconds until you hear a loud beep, then release the 'Link button'. Setting up.
I cannot see how this customer to customer forum can help with this, you will have to seek advice elsewhere, but I think the retailer has it wrong.
20h24. I have the same problem. If you don’t have Video, then try to pair a camera again, try the instructions below which include to rebooting the monitor by pressing and holding down the POWER button on the Parent Unit for 10 seconds. 26-09-2019